Questions and answers
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What does Serve.chat do?
Serve.chat is a WhatsApp agent platform that helps businesses answer FAQs, qualify leads, support bookings, automate reminders, and keep conversations organized in a shared inbox.
Does Serve.chat support Meta WhatsApp API?
Yes. Serve.chat supports direct Meta WhatsApp API workflows, including inbound routing, outbound replies, templates, and media handling.
Does Serve.chat support Twilio?
Yes. Twilio-backed WhatsApp numbers can be routed into Serve.chat with channel-specific credentials and template configuration.
Can Serve.chat book appointments or demos?
Yes. Serve.chat can help collect booking details, suggest times, confirm slots, and support appointment-style or demo-style booking flows.
Can each business have different instructions and FAQs?
Yes. Businesses can keep separate instructions, knowledge bases, channels, and templates while still using the same core platform.
Is Serve.chat only for clinics?
No. Clinics are one strong use case, but the platform is intended for broader WhatsApp business workflows as well.
Does Serve.chat use OpenAI?
Yes. OpenAI models are used to help process messages and generate replies inside the business rules and knowledge setup you configure.
Can humans take over a conversation?
Yes. The admin inbox allows manual replies, shared visibility, and human takeover when a conversation should not stay fully automated.
Can Serve.chat handle images and voice notes?
Yes. The platform supports inbound media handling and can surface media inside the admin conversation view.
How does pricing work?
Serve.chat starts with a free 2-week trial, then moves to Starter at $50/month for up to 500 leads, Growth at $100/month for up to 1,500 leads, and Pro at $200/month for up to 4,000 leads.