Details
Support existing Twilio setups
If your business already uses Twilio for WhatsApp, Serve.chat can fit into that channel structure instead of forcing a different provider path.
Channel-specific behavior
Templates and credentials can be kept at the channel level so businesses are not forced into one shared account configuration.
Useful for multi-business routing
Twilio-backed numbers can still map into separate Serve.chat workspaces with isolated FAQs, instructions, and history.